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Boring domestic admin - Helen's journal and online home — LiveJournal
In which an old dog attempts to learn new tricks.
Boring domestic admin
Today seems to have vanished as most of the morning and part of the afternoon was spent sorting out an overpayment regarding our broadband.

I'm not going to go into the ins and outs because it's too complicated and boring, but after trying the online text chat and a helpline number with no success, I did eventually find a phone number that led to a person with access to the right account details and (cross fingers) it should now be OK and we'll get our refund in due course.
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puddleshark From: puddleshark Date: April 2nd, 2019 03:14 pm (UTC) (Link)
Glad it's sorted. Actually managing to get through to a real person is something of a miracle these days...

heleninwales From: heleninwales Date: April 3rd, 2019 08:44 am (UTC) (Link)
It is indeed. As soon as I found a different phone number on an old invoice, I got through to someone who was very helpful and who had access to the old payment system as well as the new one.

The first person I spoke to tried to help but the account numbers I was giving her came up as "invalid", according to her system.
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