Helen (heleninwales) wrote,

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Aaaarrgghh! I hate computers!

Today I have achieved two useful things: I have got my Turnpike email working properly on the new computer and I have printed out the first 50 pages of Moving a Mountain to send to the agent who responded to my query with a, "Please send me more."

It has taken me most of the day. Sigh...

I knew the migration to Daisy, the new Packard Bell, would take some time; it always does. However, I had hoped that the fact that the computers are now networked would make the process a little quicker.

So far I have installed MS Office, iTunes and Turnpike 6. I have used Turnpike for my mail ever since I ventured onto the Internet, so I had no intention of using Outlook Express. The sequence goes something like this...

- Install Turnpike
- Enter my details
- Work out how to set up folders for my different email addresses (6 in all)
- Send test message

Result: computer receives email no problem, but test message doesn't send.

- Try sending more test messages

Result: Sometimes one message will send, the rest just sit there and Connect tells me no data is being transmitted. Percentage of mail sent sticks firmly at 0%

I suspect firewall. I Google for inspiration and adjust Windows XP firewall settings. No joy. Mail still sits sulkily in outbox.

I Google a bit more.

Find suggestion that Norton Antivirus is still upsetting computer, despite being uninstalled and replaced with Kaspersky. Apparently bits of Norton can hang around even after it's supposed to be gone.

I make the terrible mistake of reinstalling the Norton in the hope that uninstalling it again with the Packard Bell Smart Restore will do a better job.

Well, this was possibly not such a stupid thing to do, but I should have remembered to disable the Kaspersky Real-Time Protection first.


Norton reinstalled, computer now running like a slug dosed to the eyestalks with tranquiliser.

It takes ages to start up and the Smart Restore doesn't respond. Several agonisingly slow restarts later, in which even when it's come on, everything just hangs, I try unplugging the network connection to give it one less thing to do and finally I manage to wait long enough for the Kaspersky icon to appear in the icon tray bottom right of screen and disable the Kaspersky Real-Time Protection.

Computer leaps into life like a greyhound bounding from the starting gate!


I now thoroughly uninstall the Norton and restart computer yet again.

But by now I have an inkling as to what the problem might be. This is a new version of Kaspersky. I knew Turnpike 6 worked with our broadband and router because I'd had it running on the laptop while I was waiting for the USB gadget for connecting the aged desktop to the network. What I'd forgotten was that it was working with an older version of Kaspersky. This version, I now discover, scans incoming and outgoing emails as well.

Adjust settings in Kaspersky to a lower security level and suddenly the mail is working.


With email and Usenet stuck on the old Desktop (Dobbin), there was little point in trying to do serious work on Daisy, but now I can now make serious progress towards moving to my new virtual home.
Tags: moving a mountain

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